We use the following image for our contact data to avoid the robots 'Spammers' are using to collect email addresses from sites like ours. Sorry for any inconvenience but we hate to sift through all the junk mail to find the important messages- like yours!
We had our phone number easily accessible for quite a while but tired of receiving phone calls in the middle of the night- many from people who wanted to sell us things! (You may find our phone number through a Whois query for dantiques.com but please be courteous and remember we are in the Arizona time zone, which is 2 or 3 hours behind the East Coast)
Since the business is in our home, having our street address published opened another can of worms, which you surely can imagine.
- PayPal (Now International!!!):
An on-line credit card service, owned by eBay, that provides low-cost Visa, Mastercard, Discover and American Express payments.
If you do not have a PayPal account, follow this PayPal Link to establish one! - Major Credit cards:
American Express, Discover, Mastercard and Visa. These payments are processed through PayPal using their secure site.
(Please take the time to read our discussion of Credit Card and Shipping Practices - Check (USA only):
Via Mail - Money Order:
In US funds only via postal service - Cash: At the buyer's risk. We DO NOT recommend this method
Follow this link to review our formal Privacy Statement
We see discussions frequently regarding how to protect yourself when doing business on the Web. Our answer is simple- "Only do business with honest people". Reputable people will gladly provide references which you can use to evaluate their veracity. They will also tell you openly who they are and how to contact them should trouble arise and they will guarantee their merchandise. We are suspicious of those who do not. Here are a few of our references , our current rating at the Ebay Auction site (where we do occasional business as 'dandlyin') is over 1300, here is who we are , and here is our Guarantee . The next section tells you how to contact us.
- SEND A PURCHASE ORDER
TO D'ANTIQUES
When you find an item you want, click on the 'ORDER' box in front of the item description. You will be presented with an order form which lists the items you have selected to this point and options to remove, increase quantities, etc. When it looks correct to you, either click 'Back' on your browser or 'Check Out' on the form. From this point on, just follow the instructions that should guide you through the process. - WAIT FOR A PAYMENT RECEIPT OR A FINAL INVOICE
FROM D'ANTIQUES
When we receive your purchase order, we verify shipping/handling costs for all the items you ordered.- If you are paying by credit card, AND YOU SUBMITTED YOUR DATA ON-LINE and if the invoice amount is within $3 of the total you were given on-line, we will proceed with the charge without waiting for additional authorization. If the charge is approved, we will send you a payment receipt and shipping schedule via e-mail.
- Otherwise, we will send you an invoice (by electronic mail) which lists the total cost for your order (Please take the time to read our discussion of Credit Card and Shipping Practices ).
- IF YOU RECEIVE AN INVOICE
- SEND CONFIRMATION AND/OR AUTHORIZATION TO D'ANTIQUES
READ and CHECK the details on the invoice. Reply to the invoice message, confirming or correcting the details and confirming your intention to complete the transaction. If you will be paying via PayPal, mailing payment or mailing/Faxing credit card data, tell us you plan to do so. Please understand- we do not hold merchandise until we receive confirmation. Some of the orders we receive are never confirmed so it would be silly to hold things for people who were not serious. - WAIT FOR FINAL CONFIRMATION FROM D'ANTIQUES
Infrequently, 2 or more people order the same item within a short time. If we have not received confirmation from the first person, or if multiple orders are received at the same time, we send invoices to all people. The first person who confirms his/her intent to complete the transaction receives first rights to the merchandise. We send a notice to the successful buyer, telling them that we will hold the merchandise for a specified time period, while waiting for their payment. We also send a notice to the other person, telling them that the items are no longer available because earlier confirmation was received from another buyer and that their order is canceled. It is important for you to confirm your order promptly if you want the items you ordered because someone else may have ordered them too. Curiously, we have had this happen several times for items that had been in our catalog for several weeks. - SEND PAYMENT OR
DATA TO D'ANTIQUES
- By Check ( This method is only available to residents
of the US.)
Make payable to D'Antiques, Ltd. We hold all orders paid for with unsecured checks for 10 business days after receipt to be sure they clear. Checks returned NSF are subject to a $25 fee. Failure to clear a check which was returned to us subjects the sender to exposure on our Wall of Shame . - By money order
Make sure the currency is US$, make payable to D'Antiques, Ltd. - By credit card- (submitting data other than on-line)
Make sure to include the card number, Security Code (the last 3 digits of numbers that appear within the signature area on the back of the card), Exp. date, the billing data (Name and address) for the person to whom the card was issued, and a signed authorization for us to charge the amount of the invoice to the card. You should have received a model form from our site when you placed the order. Make any changes necessary and use it if convenient for you. You may either mail it to the Snail Mail address above or Fax it to the Fax number above.
If mailing, be sure to include the Order ID and mail to our Snail Mail address above. - By Check ( This method is only available to residents
of the US.)
- SEND CONFIRMATION AND/OR AUTHORIZATION TO D'ANTIQUES
Please read D'Antiques Condition Ratings .
When you confirm your order and receive final confirmation from us, a legally-binding agreement between yourself and D'Antiques is created. The terms are very simple: we are obligated to hold the items for you for the specified time and to ship the products we described to you within a reasonable time period once you provide payment for them. You are obligated to send payment within the agreed time period. We take our obligations seriously and expect our customers to do the same. When buyers do not send payment, we are damaged financially because the goods they reserved were not available for sale to others. We may report such failures to other dealers on the Web, or post public notices on theWall of Shame on our site, particularly if it appears the lack of action was malicious. Unfortunately, these statements are the result of sad experience with irresponsible people over the past 4 years- not many but enough to require this policy statement. By placing your order, you state that you have read, understand and accept the terms of the agreement and agree to uphold your obligations in completing the transaction. If you do not intend to meet the terms of the agreement, please cancel the order immediately!
We warrant that the item you receive will be the one that was described to you and that its condition will be as described. Should you have complaints, we will work with you to resolve them. We have worked for many years to establish our good reputation and will not jeopardize it by cheating you. Please understand however that changing your mind does not constitute grounds for complaint and you will pay the costs associated with returning items. Do not return an item without receiving authorization and instructions from us in advance. If we agree to allow an item to be returned, and subsequently determine that it was without just cause, we may charge a Restocking Fee. Items must be returned to us within 10 days or they will not be accepted. If returned items are damaged, either through shipping or customer handling, D'Antiques will determine the cost of the damage and adjust the amount to be refunded accordingly. We will always be fair. You acknowledge that you have read and accept this return policy as a term of this purchase agreement by placing your order with us. Be certain you insure a returned item if its value warrants it, otherwise you will be personally responsible for the damage.
The Hold signs
mean the items have been ordered but we are waiting for payment.You can place
a second order for a Hold item, just in case the buyer doesn't complete the
transaction (this happens in about 5% of our orders). The Sold
signs mean we have
been paid for the item but have not yet shipped it. As soon as an item is
shipped, it is removed from the display area.
Like any other business, we reserve certain rights. These include, but are not limited to:
last modified
29 October, 2007